Can I cancel my order after the campaign ends?
Typically, the answer is no. Due to fees, and the items being made to order, it will not be possible to cancel orders once the campaign ends. The only exception is if you pledged for a pal with an unfinished sample - and the final version is revealed after you paid. If you are unhappy with the final version of your pledged pal, and it was not revealed until after the campaign ended, then you will be able to remove that plush from your pledge.
Last updated: April 08, 2025 15:27
Can you ship to the EU?
Yes!! I am very proud to say I am shipping to the EU for this campaign
Last updated: April 23, 2025 09:07
How large are the Sugarbell Pals?
Each pal is aprox. 50cm, not including horns or ears.
Last updated: April 08, 2025 15:28
I'm moving soon. How long can I edit the address?
You will have up until fulfillment to edit your address. Fulfillment is estimated for November-January, but I will update it as we get closer.The only exception is if you pledged for a pal with an unfinished sample - and the final version is revealed after you paid. If you are unhappy with the final version of your pledged pal, and it was not revealed until after the campaign ended, then you will be able to remove that plush from your pledge.
Last updated: June 04, 2025 13:03
I don't want my order anymore. Can I cancel?
Unfortunately once the campaign ends, I do not offer cancelations.
Last updated: June 04, 2025 13:03
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.